Frequently Asked Questions

Everything you need to know about your FELIWAY order.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.

What payment methods do you accept?

FELIWAY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.

How can I track my package?

Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

Quality and ethics are at our core. We use premium, ethically sourced fabrics and partner with manufacturers who adhere to strict fair-labor standards and environmental regulations.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.